Support
Last updated: October 23, 2026Personal use without signing in
Use food records, dates, photos, pantries and device reminders without an account. Device data stays on your phone and is not automatically uploaded when you sign in. From an account, choose Settings → View device data to return. Sharing and account synchronization require sign-in and email verification. To move selected data, save a backup and import it into your chosen account or device space.
Reporting and blocking
Report an item or photo from its detail screen, or report a member from the Spaces member menu. Reported content is hidden for you and sent to the operator for review. Blocking removes the other person from spaces you own and leaves other spaces you share with them. Joining the same space is restricted until unblocked. Settings → Reports and blocked users shows report status and your block list. Contact eternalsoft@eternalsoft.co.kr for urgent concerns or appeals.
Keep food dates together
Photograph a date on packaging, confirm it, and save the food, photo and storage location. Always check a recognized date against the packaging before saving.
Sign-in and email verification
Sign in with your app account email. Check your spam folder or resend verification from the app if the email is missing. You can request a password reset from the sign-in screen.
Sharing and subscriptions
Personal spaces are free with ads. The sharing subscription lets a space owner create shared spaces and removes ads. Invited members can join that subscribed space without buying their own subscription.
Restore and cancel purchases
Sign in with the store account and Expiry Note account used for the purchase, then select Settings → Restore purchases. Manage or cancel subscriptions in the App Store or Google Play account used to pay. Deleting the app or your app account does not cancel a store subscription.
Backups and reminders
Use Settings → Save backup to export food records and photos from a space you own. Importing creates a new personal space. Reminders need notification permission; server pushes for account spaces also need internet. Device reminders are scheduled for 9 AM in the pantry time zone, up to the next 60 notifications, and refreshed when you open the app or change data. Reopen the app periodically to extend that scheduling horizon.
Delete your account and data
Use Settings → Delete account and re-enter your password. First transfer or delete any space you own that has other members. If you cannot access the app, contact us from your registered email address. Do not send passwords or payment card details.
Support and privacy requests
이터널소프트 · Eternalsoft
eternalsoft@eternalsoft.co.kr
+82 10-6577-8291